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Warranty Policy for The Vollrath Co. L.L.C.

The Vollrath Company L.L.C. warranties all products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as listed below:

■ Refrigeration compressors - The warranty period is 5 years

■ Replacement parts - The warranty period is 90 days

■ Fry pans and coated cookware - The warranty period is 90 days

■ EverTite™ Riveting System - The warranty covers loose rivets only, forever

■ Cayenne® Heat Strips - The warranty period is 1 year plus an additional 1 year period on heating element parts only

■ Ultra and Professional Induction Ranges - The warranty period is 2 years

■ Mirage® and Commercial Induction Ranges - The warranty period is 1 year

■ ServeWell® Induction Workstations - The warranty period is one year on the workstation table and 2 years on the induction hobs

■ Slicers - The warranty period is 10 years on gears and 5 years on belts

■ Mixers - The warranty period is 2 years

■ Extended warranties are available at the time of sale

■ Boxer Mixers (Vollrath customer base) 1 year exchange warranty

■ Vollrath-Redco products - The warranty period is 2 years

■ Optio/Arkadia product lines - The warranty period is 90 days

■ All non-stick products (i.e. fry pans and surfaces) - are 90 days for the non-stick surfaces

■ NSF Certified One-Piece Dishers

■ NSF Certified Spoodle® Utensils

■ NSF Certified Heavy-Duty Spoons with Ergonomic Handle

■ NSF Certified Heavy-Duty Basting Spoons

 ■ Heavy duty Turners with Ergonomic Handle

■ One-Piece Tongs*

■ Heavy-Duty One-Piece Ladles*

■ Nylon Handle Whips

■ One-Piece Skimmers

■ Classic Select®, Tribute® and Intrigue® Cookware*

*Jacob's Pride® Warranty does not cover Kool-Touch® coating and GatorGrip® handles.

Items sold having no warranty:

■ Meat Grinder Knives

■ Light Bulbs in Convection Ovens & Hot Food Merchandiser

■ Oven Door Seals

■ Hot Food Merchandisers / Display Case Glass

■ Calibration and set up of gas equipment

■ Slicer/Dicer blades (table top food prep) Redco and Vollrath

 All warranties cover normal use and service only and are void if the product has been damaged by accident, neglect, improper use or other causes not arising out of defects in materials or workmanship. The Vollrath Company shall not be liable for loss of use of the product or other incidental or consequential costs, expenses or damage incurred by the purchaser.Warranty work must have prior approval from The Vollrath Company L.L.C.See the operating and safety instructions of each specific product for warranty claim procedures.

Click here to view a pdf of the Complete Warranty Statement.

 
 
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